Toolkit
Escalation ladder
- Front desk / clerk / branch staff
- Supervisor / branch manager / SHO
- Department grievance cell / nodal officer
- CPGRAMS / state grievance portal
- RTI for status and delay reasons
- Ombudsman / commission / consumer forum (as relevant)
- Senior authority in writing (Collector / SP / Ministry)
Do not jump randomly. Climb with proof of earlier complaints.