Toolkit
Draft templates
Copy, edit the [BRACKETS], send yourself. English and Hindi. No login.
General complaint
First written complaint to an office or department.
Subject: Complaint regarding [ISSUE] at [PLACE] on [DATE] Respected Sir/Madam, I am filing a complaint. Issue: [ISSUE] Date: [DATE] Place: [PLACE / DISTRICT / STATE] Details: [SHORT FACTS] What I already did: [STEPS TAKEN] I request enquiry, written status, and action as per law. Name: [YOUR NAME] Address: [YOUR ADDRESS] Phone: [YOUR PHONE] Email: [YOUR EMAIL] Thank you. [YOUR NAME]
RTI application
Ask for file status and documents under RTI.
Subject: RTI Application under RTI Act, 2005: [SUBJECT] To, The Public Information Officer [DEPARTMENT / OFFICE] Subject: RTI application regarding [SUBJECT] Respected Sir/Madam, Please provide the following information under the RTI Act, 2005: 1. [QUESTION 1] 2. [QUESTION 2] 3. [QUESTION 3] Application ID / File number if known: [ID] Period: [FROM DATE] to [TO DATE] I am an Indian citizen. Please send the information to: Name: [YOUR NAME] Address: [YOUR ADDRESS] Phone: [YOUR PHONE] Email: [YOUR EMAIL] Thank you. [YOUR NAME]
Reminder / follow-up
When your first complaint got no reply.
Subject: Reminder: Complaint [TICKET / DATE] still pending Respected Sir/Madam, This is a reminder. Earlier complaint date: [DATE] Ticket / acknowledgement: [TICKET] Issue: [ISSUE] No satisfactory reply received till today. Please update status in writing within [DAYS] days. Name: [YOUR NAME] Phone: [YOUR PHONE] Email: [YOUR EMAIL] Thank you. [YOUR NAME]
Escalation letter
Send to a higher authority when the lower office fails.
Subject: Escalation: No action on complaint [TICKET] regarding [ISSUE] Respected Sir/Madam, I am escalating a pending matter. Original office: [OFFICE NAME] Complaint date: [DATE] Ticket: [TICKET] Issue: [ISSUE] What happened: [SHORT FACTS] Why I escalate: no reply / unfair reply / bribe demand I request your intervention and a written order. Name: [YOUR NAME] Address: [YOUR ADDRESS] Phone: [YOUR PHONE] Thank you. [YOUR NAME]
Ombudsman / regulator complaint
For bank, insurance, or utility regulator paths.
Subject: Complaint to Ombudsman/Regulator: [ISSUE] - Ref [TICKET] Respected Sir/Madam, I submit this complaint after the company/office failed to resolve it. Company / office: [NAME] My account / policy / connection: [NUMBER] First complaint date: [DATE] Their ticket: [TICKET] Issue: [ISSUE] Relief sought: [WHAT YOU WANT] Attachments I can provide: [LIST] Name: [YOUR NAME] Address: [YOUR ADDRESS] Phone: [YOUR PHONE] Email: [YOUR EMAIL] Thank you. [YOUR NAME]