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How to file a CPGRAMS grievance

Use India's central public grievance portal step by step.

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Who this is for

Anyone who needs to complain to a government department online.

Real life (simple)

  • Your state ticket is closed as “resolved” but nothing changed on the ground.
  • Real-life move: open CPGRAMS, paste the same facts + old ticket number + what is still pending. Ask for written status. Save the new registration number.

What to do (step by step)

  1. Open pgportal.gov.in and register / sign in.
  2. Pick the ministry / department that matches your issue.
  3. Write a short, clear grievance with dates and numbers.
  4. Upload only what the portal asks (keep originals with you).
  5. Save the registration number and track status.
  6. If closed unfairly, use the appeal / reminder options on the portal.

Tips

  • One issue per grievance works better than a long mixed story.
  • Add your earlier complaint numbers if any.

Warnings

  • Do not share Aadhaar PDF publicly. Follow portal instructions carefully.

Working links

Ready drafts

Replace words inside [BRACKETS] with your details. Then send it yourself. We do not collect your data. Hindi draft is available for this guide.

1) Email draft

Subject: N/A : paste into CPGRAMS form

GRIEVANCE TEXT (paste in portal):

I request action on the following issue.

Department / office: [NAME]
Date of issue: [DATE]
Reference numbers: [APPLICATION / ACK / FIR / OTHER]
What happened: [8–12 CLEAR LINES]
What I want: [ISSUE CERTIFICATE / ENQUIRE BRIBE / REGISTER FIR / REFUND / ETC.]

Name: [YOUR NAME]
Phone: [PHONE]
Address: [ADDRESS]

2) Letter draft

Same text as email body :  use inside CPGRAMS.

Links checked: 2026-07-20. This is public civic information, not legal advice. Stay peaceful and lawful.

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