Toolkit
Write a strong complaint
Use this order every time:
- Who you are (name, phone, address)
- What happened (date, place, facts)
- Who did it (name/office if known)
- What you already tried
- What you want now (clear ask)
Tips
- Short sentences. One fact per line if needed.
- No abuse words. Facts hit harder.
- Attach only copies. Keep originals with you.
- Save the ticket / diary / acknowledgement number.