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Consumer rights

File a consumer complaint (simple path)

Wrong product, bad service, refund refused, or unfair charges.

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Who this is for

Buyers and service users facing unfair trade practice.

Real life (simple)

  • An online seller takes money and never ships. Chat support only loops.
  • Real-life move: keep order ID and screenshots. Use the national consumer helpline / e-daakhil path in the guide.

What to do (step by step)

  1. Write to the company first and keep the email/ticket.
  2. Give them a clear deadline (example: 7–15 days).
  3. Call / file on National Consumer Helpline.
  4. If needed, proceed to the consumer commission path with documents ready.
  5. Keep bills, warranty, chats, and bank proof with you.

Tips

  • Be factual: what you paid, what was promised, what went wrong.

Warnings

  • Deadlines matter : do not sleep on it for months without writing.

Working links

Ready drafts

Replace words inside [BRACKETS] with your details. Then send it yourself. We do not collect your data. Hindi draft is available for this guide.

1) Email draft

Subject: Notice: Defective product / deficient service : Order [NUMBER]

Respected Sir/Madam,

On [DATE] I bought / booked [PRODUCT OR SERVICE] (Order no. [NUMBER]) for Rs [AMOUNT].

Problem: [DEFECT / DELAY / REFUND REFUSED]
I request [REFUND / REPLACEMENT / PROPER SERVICE] within [7/15] days.

Name: [YOUR NAME]
Phone: [PHONE]
Address: [ADDRESS]

2) Letter draft

To,
Customer Care / Grievance Officer
[COMPANY NAME]

Subject: Consumer grievance :  Order [NUMBER]

Respected Sir/Madam,
[FACTS]
I will escalate to consumer authorities if not resolved.

[YOUR NAME]
[DATE]

Links checked: 2026-07-20. This is public civic information, not legal advice. Stay peaceful and lawful.

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